Your property.
Managed like we own it.

Please provide your property address, unit number, and a description of the maintenance issue. Let us know if the issue is urgent. Your information will be recorded and sent to our property management team for follow-up. For an immediate threat to life or safety, please call 911.

Rent can be paid online through the Buildium tenant portal. We also accept Zelle, Cash App, direct deposit, or payment in person at our office located at 99 South Main Street, Suite 158, Fall River, Massachusetts. If you need payment instructions or have a question about your balance, please provide your name, property address, and unit number so our office can assist you.

We can help you with available rentals and the application process. Please provide your name, phone number, email address, preferred location, number of bedrooms, and desired move-in date. Our rental team will follow up with available options and application instructions.

Please provide your name, property address, unit number, and a brief explanation of your situation. Our office will review your account and follow up regarding your balance, payment options, or next steps. Tenants may also be eligible to apply for RAFT or other government rental-assistance programs. Our office can provide guidance on what information may be needed, but approval is determined by the assistance program.

Please provide your name, property address, unit number, and a brief description of the notice or lease question. Our office will review the matter and follow up with you. If you received a written notice, please keep a copy available in case our team needs to review it.

We’d be happy to discuss your property management needs. Please provide your name, phone number, email address, property address, number of units, and a brief description of the services you are looking for. A member of our management team will follow up to discuss the property and next steps.

Emergency maintenance includes situations that may cause immediate danger, major property damage, or make the unit unsafe, such as active flooding, a major water leak, no heat during dangerously cold weather, a gas smell, smoke or fire, serious electrical hazards, sewage backup, or another urgent safety issue. For fire, gas leaks, medical emergencies, or immediate danger, call 911 first. For urgent property maintenance, provide your property address, unit number, callback number, and a description of the emergency so our team can follow up as quickly as possible.

Our regular office hours are Monday through Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays. Our AI receptionist is available outside regular office hours to take your information so our team can follow up. For an immediate emergency involving fire, gas, medical danger, or personal safety, please call 911.

Our office is located at 99 South Main Street, Suite 158, Fall River, Massachusetts. If you are coming to the office for a payment, paperwork, or an appointment, please call ahead when possible so our team can assist you.

Available rentals can be viewed through our Buildium rental listings. You can also contact our office and provide your preferred location, number of bedrooms, desired move-in date, and contact information. Our rental team can help you review current availability and provide the appropriate application information.

Please provide your name, property address, unit number, and the type of pest issue you are experiencing, such as mice, cockroaches, bed bugs, or another concern. Our office will coordinate service and provide the treatment date and access instructions when scheduled. Residents are responsible for following all preparation and access instructions so the treatment can be completed properly.

Documents can be submitted through the Buildium tenant portal when applicable, by email, or delivered to our office at 99 South Main Street, Suite 158, Fall River, Massachusetts. If you are unsure where to send a document, provide your name, property address, unit number, and the type of document, and our office will provide the correct instructions.

If you need a copy of your lease, tenant ledger, payment history, or another account document, please provide your name, property address, unit number, and the document you are requesting. Our office can provide you with a copy.

Please provide your name, property address, unit number, and the contact information you would like to update. Our office will update your tenant record so we can continue reaching you regarding your account, maintenance, inspections, notices, and other property-related matters.

Please provide your name, property address, unit number, and the payment you are asking about. Our office can verify the payment and provide a receipt or payment confirmation when available.

Please provide your name, property address, unit number, and a brief description of the maintenance issue you previously reported. Our office will check the status of the request and follow up with an update. If the issue has become more urgent or is causing additional damage, please let us know.

Please provide your name, property address, unit number, and a callback number. Our office will determine whether someone is available to assist with access. If a locksmith is required, any applicable charges may be the tenant’s responsibility depending on the situation.

Any change to the occupants or tenants listed on a lease must be reviewed and approved by management. Please provide your name, property address, unit number, and the name of the person you would like to add. Our office will explain the required application, screening, documentation, and approval process.

Removing someone from a lease requires management review and may require written documentation from the parties involved. Please provide your name, property address, unit number, and the name of the person you are requesting to remove. Our office will explain the required steps and whether a new lease or other documentation is needed.

Please provide written notice to management in accordance with your lease requirements. Include your name, property address, unit number, intended move-out date, and updated contact information. Our office will confirm the next steps, including any inspection, key return, and move-out instructions.

After you move out, return all keys, and the unit is inspected, our office will review your account and the condition of the property. Any security deposit due back will be processed in accordance with your lease and applicable law. Please make sure we have your current forwarding address and contact information.

Pet policies may vary by property and lease. Please provide your name, property address, unit number, and the type of pet you have or are considering. Our office will review the property’s pet policy and let you know whether approval, documentation, or additional requirements apply. Requests involving service or assistance animals are handled separately in accordance with applicable requirements.

Any changes to the apartment, including painting, installing fixtures, mounting equipment, changing locks, or making other alterations, should be approved by management before the work is done. Please provide your name, property address, unit number, and a description of the change you are requesting. Our office will review it and let you know whether approval is required.

Subletting, replacing a tenant, or allowing someone else to take over a lease requires management approval. Please provide your name, property address, unit number, and details about the proposed change. Our office will review your lease and explain any application, screening, documentation, or approval requirements before any change is made.

Please provide your name, property address, unit number, and a clear description of the issue, including when it occurred and whether it is ongoing. Our office will review the complaint and follow up as appropriate. For threats, violence, or an immediate safety concern, please contact 911.

Please provide your name, property address, unit number, the location of the noise, and a brief description of what is happening, including the approximate time and how often it occurs. Our office will review the complaint and follow up as appropriate. If there is an immediate safety concern, threat, or disturbance requiring police assistance, please contact local law enforcement.

Please report the issue as soon as possible and provide your name, property address, unit number, callback number, and when the problem started. Let us know whether the entire unit is affected and whether you have already checked any accessible thermostat or controls. No heat during cold weather or a complete loss of hot water may require urgent attention, and our maintenance team will follow up as quickly as possible.

Please report the issue immediately and provide your name, property address, unit number, callback number, where the water is coming from, and whether the leak is active. If it is safe to do so, move personal belongings away from the affected area and avoid electrical outlets or equipment near the water. Our maintenance team will follow up as quickly as possible. For severe flooding or an immediate safety hazard, contact emergency services if necessary.

If you smell gas, leave the unit or building immediately and move to a safe location. Do not turn electrical switches on or off, use open flames, or remain inside to investigate the source. Call 911 or the gas utility emergency line from a safe location. After you are safe, notify our property management office and provide your property address, unit number, and callback number.

Please check whether the outage is affecting only your unit or the entire building or neighborhood. If safe to do so, check your circuit breakers and make sure no breaker has tripped. If the problem continues, provide your name, property address, unit number, callback number, and when the outage started. If you see sparks, burning, exposed wires, or another electrical hazard, stay away from the area and call 911 if there is an immediate danger.

Stop using the affected toilet, sink, shower, or other drains to prevent additional overflow. Please provide your name, property address, unit number, callback number, where the backup is occurring, and whether sewage or wastewater is actively overflowing. Avoid contact with sewage and keep children and pets away from the affected area. Our maintenance team will follow up as quickly as possible.

Please provide your name, property address, unit number, callback number, the appliance that is not working, and a brief description of the problem. If the appliance is provided by the property, our maintenance team will review the issue and arrange service as needed. If there is smoke, sparks, a burning smell, or another immediate safety hazard, stop using the appliance and call 911 if there is immediate danger.

If the alarm is sounding continuously or you suspect smoke, fire, or carbon monoxide, leave the unit immediately and call 911 from a safe location. If it is only chirping intermittently and there is no immediate danger, please provide your name, property address, unit number, callback number, and which detector is affected. Our maintenance team will follow up as soon as possible.

Please provide your name, property address, unit number, callback number, and explain whether the keys were lost, stolen, or damaged. Our office will review the request and let you know the next steps for a replacement key or lock access. Any applicable replacement, locksmith, or lock-change charges may be the tenant’s responsibility depending on the situation.

Guests are generally allowed only in accordance with the terms of your lease. If someone will be staying for an extended period, please provide your name, property address, unit number, the guest’s name, and how long they are expected to stay. Management will review the request and let you know whether approval, screening, or a lease update is required.

Any installation that affects the building, exterior, common areas, doors, wiring, or property structure should be approved by management first. Please provide your name, property address, unit number, and a description of the equipment you want to install and where you want to place it. Our office will review the request and let you know whether approval is required.

Do not change or replace the locks without management approval. Please provide your name, property address, unit number, and the reason you are requesting a lock change. Our office will review the request and coordinate the change if approved. Management must retain appropriate access to the unit.

Please report any damage as soon as possible. Provide your name, property address, unit number, callback number, a description of what happened, and whether the damage is getting worse or creating a safety concern. If possible, take photos or videos for documentation. Our office will review the issue and coordinate the appropriate next steps. If there is an immediate danger, fire, flooding, gas leak, or other emergency, contact emergency services first.

Please provide your name, property address, unit number, callback number, a description of the damage, and any information you have about who caused it. If possible, take photos or videos and keep any other relevant documentation. Our office will review the matter and determine the appropriate next steps. If there is an immediate safety concern or active disturbance, contact local law enforcement or 911 as appropriate.

Please provide your name, property address, unit number, and a description of the problem, including the location of the issue. Common-area concerns may include trash, blocked hallways, items left in stairways, cleanliness issues, lighting problems, or other shared-space concerns. Our office will review the report and arrange follow-up as needed.

Please report it to management as soon as possible and provide the property address, unit number if applicable, and the exact location of the obstruction. Hallways, stairways, entrances, and emergency exits should remain clear for safety and emergency access. If there is an immediate danger or someone is unable to exit safely, contact 911.

Please provide your name, property address, unit number, callback number, and a description of the issue, including which door, lock, entrance, or security feature is affected. If the building cannot be secured or there is an immediate safety concern, please let us know that the issue is urgent so our team can prioritize the request. For an active break-in or immediate danger, call 911.

Please provide your name, property address, unit number if applicable, and the exact location of the lighting problem, such as a hallway, stairway, entrance, parking area, or exterior light. Let us know whether the light is completely out, flickering, damaged, or creating a safety concern. Our maintenance team will review the request and arrange service as needed.

Please provide your name, property address, unit number, callback number, and a description of the problem. Let us know whether the issue involves a building entrance door, lock, buzzer, intercom, or another access system, and whether residents are unable to enter or secure the building. Our maintenance team will review the request and arrange service as needed.

Please provide your name, property address, unit number if applicable, and the exact location of the snow, ice, or unsafe condition. Let us know whether it affects an entrance, stairway, sidewalk, driveway, parking area, or another common area. Our team will review the issue and arrange follow-up as needed. If there is an immediate safety hazard, please avoid the area until it can be addressed.

Please provide your name, property address, unit number, callback number, and the location of the broken window or damaged glass. Let us know whether the opening is exposed to the outside, whether the area can be secured, and whether there is shattered glass creating a safety hazard. Keep children and pets away from the area and avoid handling broken glass. Our maintenance team will review the request and arrange service as needed.

Please report it immediately and provide your name, property address, unit number, callback number, where the water is coming from, and whether the leak is active. If safe to do so, move personal belongings away from the affected area and avoid electrical fixtures or outlets near the water. If the leak is severe or causing active flooding, let us know that it is urgent so our maintenance team can respond as quickly as possible.

Please provide your name, property address, unit number, callback number, and a description of where you are seeing moisture, discoloration, or suspected mold. Let us know when you first noticed it and whether there is an active leak, condensation, or water damage. If possible, take photos for documentation. Our maintenance team will review the concern and arrange follow-up as needed.

Please provide your name, property address, unit number, callback number, and a description of the heating problem. Let us know whether the heat is completely off, only part of the unit is affected, when the issue started, and whether the thermostat appears to be working. If there is a gas smell, smoke, sparks, or another immediate safety concern, leave the area and call 911 or the appropriate utility emergency line first. Our maintenance team will follow up as quickly as possible.

Please provide your name, property address, unit number, callback number, and a description of the air-conditioning problem. Let us know whether the system is completely off, blowing warm air, leaking, making unusual noises, or only affecting part of the unit. Our maintenance team will review the request and arrange service as needed.